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Project Complexity in Airlines; Thought Provoking Research

How to increase Project Success at Airlines

A study of methodical complexity evaluation and organizational performance in the airline industry

The need for technology transformation is a rampant today. Given the speed and rate of innovation, complex projects abound. For the travel industry, this is a truth – with airlines leading the way for the industry.

As Commercial Innovation Practice leader, our very own Sebastian Burgemeister, is knee-deep in research about 20 major airline entities to consider what it means to methodically deliver projects.

The objective of the initial descriptive research is to begin to understand whether airlines evaluate complexity systematically and how such evaluation is implemented at a corporate level. In this study, he cites typical use cases. The study explores a potential issue through subjective evaluation approaches, the effort and minimum experience required to practically perform an evaluation and whether there is a need to suggest an improved approach.

The initial results allow for additional insights on the organizational maturity level of the participating companies, their commercial manifestation (by the count of PAX, employees) and how this relates to their way of evaluating project complexity.

Key Insights (descriptive, non-conclusive)

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Based upon this research, there are initial conclusions about methods currently in practice and some hints as to whether airlines ought to consider more matured approaches to identify their levels of project complexity.

As a sneak preview, Data to Dollars offers this summary of findings.

Circle back to Data To Dollars to learn more about how data is driving these initiatives and keep up to data on digital transformation projects.

Thank you!

Rebecca Bucnis is the Managing Principal, Data To Dollars.

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